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FAQ

Ordering

 

Do I need to create an account to purchase?
It is advisable to. By creating an account with us, it enables you to keep track of your purchase history, payment status and also saves you time from having to fill in your address details for every order you place with us. Do be assured that AutoParts-Online will keep all of our customers’ personal particulars and information confidential.

I am currently facing problems ordering in-stock items in the website. What should I do?
If you are unable to cart out the items, chances are that the item is already out of stock. You may want to call us at +65 6263 0234;  SMS us at +65 9674 7590 or email us at sales@autoparts-online.com.sg for updates on the availability of the item.

Can I amend my order upon check out?
All orders are placed and confirmed after the final checkout. Hence, do ensure everything is correct before carting out.

Do you offer self-collection services?
Yes. Select ‘Local pickup @ 3 Clementi Loop Singapore 129815’ under shipping methods. You will receive an email once your order is ready for collection, kindly present the email upon collection.

Operating hours are only from Monday-Friday 9am-6pm and Saturday 9am-1pm.  Sunday & Public Holidays: Closed

How will I know if my order is confirmed?
After you have placed your order, you will receive an acknowledgement e-mail with an order reference number from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

Delivery

 

When will my order be processed?
All in-stock orders will be processed and shipped within 2 working days, excluding weekends and public holidays. Time stated is based on Singapore Time (UTC/GMT +8hours).

Shipping internationally?
Yes, we can ship internationally to most countries. Shipping fee will be calculated during check out after your shipping address has been entered.

How long will it take for me to receive my order?
The AutoParts-Online courier [Local] delivery time frame is approximately 2 working days. If express courier service is required, please contact us. Additional delivery charge applies accordingly.

The overseas courier delivery time frame will be estimated after the shipping address has been entered upon check-out.

How can I track my delivery?
If you’ve opted for ‘AutoParts-Online Courier’, please reach out to + 65 9674 7590 and the estimated delivery date and time will be confirmed to you.

If you’ve opted for Overseas Courier, an email confirmation will be sent to you. To track your delivery, please email or leave a message and we will check for you.

Can I change my shipping address after my order has been confirmed?
Unfortunately, we are unable to redirect orders once your order is confirmed. Therefore, please ensure you provide the correct shipping address.

I have not received my parcel, what should I do?
Kindly drop an email to us at sales@autoparts-online.com.sg if you have not received your parcel after 10 working days and we will assist you accordingly.

Payment

 

We accept payments via any credit cards, such as Visa, Mastercard, American Express, and PayPal.

If you wish to pay by PayNow, scan the QR code upon payment. For manual payment, please pay to UEN 53432949K, AUTOPARTS-ONLINE. Thereafter, kindly indicate the PayNow Reference Number or Order Reference Number.

Enquiry

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