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Terms & Conditions

Return Policy

  • Call us to arrange for any returns at +65 6263 0234+65 9674 7590 or email customer service at
  • Provide proof of purchase (order invoice number and receipt).
  • No order without a VIN number will be applicable for return.
  • Special ordered parts are not eligible for return.
  • There is a 20% restocking fee charged against all returned parts.
  • Parts must be resalable and in the original packaging.
  • We cannot take back used parts.
  • Electrical parts are not returnable.
  • We reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 7 days of receipt.
  • Body parts cannot be canceled or returned once placed on order.
  • Coded orders cannot be canceled or returned once placed on order. (keys, modules, locks, etc…)
  • The customer will bear the return shipping fee.


Shipping Policy

  • In-stock orders will ship within 24 hours.
  • Orders placed during weekends and public holidays will ship within the next business day.
  • Any orders place after 11am local time (SGT) will be processed the following day.
  • If parts are not in stock and require to be ordered from the manufacturer, it may take 5 to 14 working days to arrive to our warehouse and will be promptly shipped to you.
  • Autoparts-Online is not responsible for items damaged or lost in transit.
  • Hazardous shipments such as fluids and batteries cannot be ship internationally. Glass material cannot be ship too.
  • We cannot guarantee the shipping time for oversize order shipping.
  • Bulk items such as hoods, doors, engine, and transmission, etc. can only be shipped through other modes as the courier company will not be able to handle such high-volume parts. Assistance for freight cost to your destination can be provided by our customer service team.
  • In the event of backorders or discontinued parts, our team will assist to source them as quickly as possible. If we are unable to source it, a refund will be given.


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