Return Policy

• Call us to arrange for any returns at +65 6263 0234 / +65 9674 7590 or email customer service at sales@autoparts-online.com.sg.
• Provide proof of purchase (order invoice number and receipt).
• No order without a VIN number will be applicable for return.
• Special ordered parts are not eligible for return.
• There is a 20% restocking fee charged against all returned parts.
• Parts must be resalable and in the original packaging.
• We cannot take back used parts.
• Electrical parts are not returnable.
• We reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
• Return request need to be within 7 days of receipt.
• Body parts cannot be canceled or returned once placed on order.
• Coded orders cannot be canceled or returned once placed on order. (keys, modules, locks, etc…)
• The customer will bear the return shipping fee.

Shipping Policy

• In-stock orders will ship within 24 hours.
• Orders placed during weekends and public holidays will ship within the next business day.
• Any orders place after 11am local time (SGT) will be processed the following day.
• If parts are not in stock and require to be ordered from the manufacturer, it may take 5 to 14 working days to arrive to our warehouse and will be promptly shipped to you.
• Autoparts-Online is not responsible for items damaged or lost in transit.
• Hazardous shipments such as fluids and batteries cannot be ship internationally. Glass material cannot be ship too.
• We cannot guarantee the shipping time for oversize order shipping.
• Bulk items such as hoods, doors, engine, and transmission, etc. can only be shipped through other modes as the courier company will not be able to handle such high-volume parts. Assistance for freight cost to your destination can be provided by our customer service team.
• In the event of backorders or discontinued parts, our team will assist to source them as quickly as possible. If we are unable to source it, a refund will be given.